FAQs – Mywater


Answers to your questions on the MyWater® technology, mineral cartridges, and more.

What type of contaminants can potentially show up in my tap water?

In many parts of the world, tap water is increasingly contaminated with the following substances:

  • Chlorine
  • Fluoride
  • Bacteria and viruses
  • Lead
  • Nitrates
  • Mercury
  • Drugs and hormones
  • Pesticides and herbicides
  • Toxic heavy metals
  • Volatile organic compounds
  • Microplastics

In Pakistan, tap water in over 90% of populated areas are contaminated with various colonies of bacteria, viruses, heavy metals, toxic chemicals and is deemed unsuitable for drinking or even domestic use in most cases.


Why do I need a MyWater® purifier at home for drinking water?

Before tap water is delivered to your house, the public water system in developing countries is untreated to remove chemicals, particles and bacteria unlike western countries. In addition, non-enforcement of environmental laws in developing countries facilitates towards introduction of toxic chemicals and heavy metals into the water. Also things like pharmaceuticals, BPAs, hormones, and microplastics also end up in the utility water from time to time.

MyWater® has a purify when you need it, right at the point of use methodology. MyWater® purifiers can treat any type of contaminants utility/tap water into clean drinking water instantaneously using NSF® certified reverse osmosis (RO) membranes, UV treat it for longevity and enhance it with essential minerals. Furthermore, our smart sensors make sure the system performs as it is designed to do…highlighting the water quality you drink on your mobile app.

Thus, it is best to take your drinking water quality into your own hands, control your drinking water, so you can know for sure that you are drinking safe and mineralized water.

How effective is MyWater® in removing all types of contaminants? Including ones that are not identified today but show up tomorrow?

MyWater® uses our proprietary Adaptive Micro-Cyclic Processing (AM-CP®) technology which uses NSF® certified reverse osmosis (RO) membranes and filters to purify contaminated water with higher efficiencies like large water purification plants but in a micro scale which is retro-fitted inside our purifier units. These types of processes are common in medical devices like dialysis machines etc., hence our standards for performance are medical grade. No compromises on quality.

RO membranes have typical pore sizes of 0.001 microns which means that it takes out everything in the water but pure distilled type water like water that comes from rain. So, the process is to take out everything in the water (known or unknown) to make it pure water and then add essential things for health, taste and longevity of water.

What is the difference between MyWater® water and bottled water?

There are two issues with bottled water: lack of regulatory standards and vulnerable distribution methods.

Lack of regulatory standards encourage malpractices by some bottled water producers to cut costs. This results in contaminated drinking water ending up into bottles of water which is deceiving to the consumer as the harmful contaminants in water are the ones we cannot physically see. However, due to regulations limiting treatment to bottled water, we cannot be fully certain that it is clean or safe. In fact, bottled water is less regulated than tap water.

When bottles of water leave the purification plants in their “best” condition, they usually go through various channels of distribution and storage in conditions not recommended by experts in the field. One typical culprit is sunlight which can cause leaching from the plastic bottle and facilitate bacteria growth in the water body even before it gets to a consumer’s home. Having a point of use purification method is the best strategy to eliminate dependency of imperfect distribution methods.

How do I know the minerals added by the MyWater® purifier in my water is safe?

We take the greatest care to make sure that the best ingredients are used. First and foremost, we are only using ingredients that are FDA (Food and Drug Administration in US) approved and are certain and certified to not include any harmful substances.

For sourcing and quality control we have been working with reputable suppliers in Korea and the US to provide us with natural mineral ingredients which are mineral cartridges are comprised of. Each mineral cartridge contains a specific blend of magnesium, calcium, potassium and sodium as per international mineral water standards.

This is also complemented by self testing at the microbiological laboratories at our manufacturing facilities in Pakistan and the far east.

The safety of our cartridges will also be visible and accounted for by a voluntary NSF® certification, which is based on rigorous testing. Because we can monitor the quality of the water and our system live, we keep an eye on our cartridges for you and replace it when it needs to be replaced. Hassle-free.

How is the MyWater® purifier priced? Who does the maintenance of the system?

MyWater® purifiers come in three models each with its own design and operational parameters. You can select a model based on your needs or contact our sales team to get help identifying the right product for you. There is a one-time cost which acts as a security deposit for the equipment we place in your vicinity. There is a monthly full-service flat fee which covers all types of maintenance including filter replacement and general cleaning of machine components. There is no additional cost of filters or its replacement beyond the monthly full-service flat fee. If you decide to cancel your contract with MyWater® we would refund the security deposit made initially and take the equipment back.

This pricing model provides minimal risk to the customer and ensures that we provide you with the best quality drinking water as promised every day and every minute, 24/7.

Is there a filter cost beyond the monthly full-service flat fee cost for a customer?


How much energy does the MyWater® purifiers consume?

For model NEO-1326, since there is no cooling or heating…the typical power consumption is 15-20W. For models Versa-1333 and Terra-MS01, the cooling and heating power rating can go to 60-70W. This is typical of any water cooler or heating dispenser appliance in the market.

Who does the installation of the MyWater® purifiers and what are the costs?

Our technical staff takes care of all installations at the time of initial equipment drop off at the desired location. Installation costs vary between PKR 1,000 – PKR 2,500 depending on the complexity of field conditions and access to utility/tap water. These costs are highlighted to the customers before the security deposit is placed. These installation costs are also part of the security deposit amount.

What is the warranty of MyWater® purifiers?

The warranty extends to if the monthly full-service contract is active. We cover all types of maintenances, certain restrictions apply. The equipment in general has a field life of up to 5 years like most appliance products.

What does the MyWater® mobile app show?

The MyWater mobile app shows various parameter like water quality incoming and outgoing (into your glass); system health; filter life statuses and data analytics of water consumption on a daily basis.

The mobile app also gives consumers additional options like: scheduling a service call; pay monthly bill using a credit/debit card or e-payment services like Jazz Cash, SimSim, QuickPay, Keenu, EasyPaisa (in progress) and chat with our customer support at any time you need.

Can the MyWater® purifier system be used in small offices or commercial spaces?

Yes. We have special packages and pricing plans for enterprises of all sizes.

Where is MyWater® purifiers available?

MyWater® purifiers are only available in select major cities in Pakistan. We have plans for a national roll-out in late 2019 and international expansion in 2020. We will keep updates flowing in as they come on our social media and press release pages.

Who does the installation and how much does it cost?

Our qualified team of technicians will do the installation in your home or office. Our installation teams use high quality materials and ensure that no tubing or channels are exposed to dust or debris. The water lines we use are flexible similar to a coaxial cable hence our systems can be installed in hard to reach areas as well. We just require a water line and drain point within 50meters of the desired location where the unit will be placed. There are no costs for basic installation but advanced installation can be charged in the range of 1,500 – 2,500 PKR per unit excluding internal plumbing work. All details will be shared by the customer before installation begins.

Where is MyWater® currently available?

We are currently operating in Karachi, Lahore, Islamabad and Rawalpindi. You can call us at 021-11-11-92837 for further information.

What is the One Time Cost (OTC) for various models?

Dispenser style models have OTC starting from 8,000 + tax and undersink units have OTC starting from 5,000 + tax. The OTC amount is non-refundable. Taxes are applied based on federal and provincial laws.