FAQ's

MyWater is an innovative water dispenser system designed to provide clean filtered water conveniently. Our systems are equipped with advanced filtration technology and safety features to ensure the highest quality of water.

No, We do not deliver water, We purify the tap water to provide clean and safe drinking water.

MyWater® stands out by using no artificial infused minerals and being completely plastic-free. Our minerals are naturally sourced providing your water with a distinct and unique taste that sets it apart from other brands.

We are currently serving Karachi, Lahore, Islamabad, and Rawalpindi. Our operations are expanding to other major cities across the country. Stay tuned for updates on our social media pages.

We have approx. 5000+ happy and satisfied users in Pakistan.

The charges are as under:
Neo 02: PKR 4500/ Per Month + Inclusive Tax (Under sink Unit)
Terra Ms-02: PKR 5500/ Per Month + Inclusive Tax (Dispenser Unit)

Our Terra – MS-02 model can provide cold water but does not include a refrigeration feature.

You can share contact details through our app, via email at [email protected], or by calling us at 021-11-11-92837. Once we receive the details, our team will reach out to the referee within 24 hours.

Yes, We offer customized units tailored to your specific requirements.

You can register a complaint through the MyWater App, our Helpline, MyWater WhatsApp, or by emailing us at [email protected].

TDS stands for total dissolved solids and represents the total concentration of dissolved substances in water.

Our water purifier system is designed for versatility and reliability. It can operate seamlessly on UPS and generators due to its low power consumption. In the event of a power outage, the cooling and heating functions can be turned off to conserve energy. The compressor requires only 0.7A/300-400W ensuring efficient operation without heavy load.

The letters pH stands for potential of hydrogen, since pH is effectively a measure of the concentration of hydrogen ions (that is, protons) in a substance.

Depending on the requirement we do provide industrial solutions. We have Solace, Terra MS-03 for industrial and corporate use.

South City Hospital, Hashmani Hospital, Indus Hospital, IBL Group, Meezan Bank, Multinet Group, Lucky One, Habib Public School, CAS School, Amreli Steels, HRSG, and many more.

Yes, We can give you a 3D visual or if needed we can show you the filtration process inside the unit.

As per Global bottled drinking water standards, any TDS starting from 30 – 150 is excellent drinking water. We have different ranges of waters such as Alkaline, Zero Sodium Water & Spring. Our system can convert any water having TDS up to 2000 – 2500 to ensure 30-150 TDs.

We started our Research and Product Development in 2016 and it was officially launched in 2020. Currently our service is available in Karachi, Lahore, Islamabad & Rawalpindi. We have also launched the product in UAE.

Google Play: https://play.google.com/store/apps/details?id=com.MyWater®.customer.app&hl=en
Apple Store: https://apps.apple.com/pk/app/mywater-app/id1464485043

The common contaminants which can be found in the tap water are:
Bacteria
Virus
Inorganic contaminants such as presence of significant amounts of calcium or magnesium components which may cause hardness of water.

MyWater® purifiers are capable of removing all harmful contaminants in the water and provide you with safe, clean, and reliable drinking water.

Our filters have the capability of purifying water through an on-going process of filtration which assure you that the water which is drawn from the faucet is safe for drinking.

Our smart sensors are capable of informing the Unit for adding the required amount of minerals in the water.

The maintenance cost is added in the monthly MRC which includes timely replacement of filters. Services & maintenance is conducted every 90 days where necessary filters are replaced as per schedule.

Purifiers are maintained by Mywater so there is no need for any warranty.

MyWater® mobile app shows daily readings of your Tap Water TDS, MyWater® TDS, consumption of water on a daily, weekly, and monthly basis.

Yes.

Yes, Our water is lab tested from leading laboratories of Pakistan and International Market.

Bottled water tastes different because it is usually high in TDS and the plastic involvement creates a certain taste which is different from freshly purified water. MyWater provides you with real-time purification with low TDS making it excellent to drink according to WHO standards. You might notice a difference in taste initially but in a day or two your body will adjust to MyWater and you'll start noticing improvements in both water consumption and health.

Through our unique and advanced Alarm System. Our equipment is equipped with sensors which monitor water quality at every stage. Health of all filters are monitored by these sensors. In case if the health of any filter needs attention, an alarm is generated in our monitoring system, our teams will proactively approach you and change filters as required.

Yes, If a customer pays the upfront cost of the equipment, the device can be his property. We offer various service packages for our upfront units, including options for 1-year, 3-year, and on-demand plans.

The installation will be done within 48-72 hours once the pre-survey is done and approved by our Team.

While the installation process is designed to be user-friendly, we recommend professional installation to ensure optimal performance and safety.

We strongly urge the customers to inform us to relocate the unit by formally informing us through our designated contact points. Our trained technicians will visit your premises and relocate. If any damage occurs to the unit during self-relocation, MyWater® reserves the right to claim for damages to the unit. Charges for relocation (Consumers) is PKR 5000/- + Taxes.

Once the installation is completed, we will send a detailed email of your account with all necessary details including your username and password. In case you are unable to login the MyWater® App, you may contact our helpline. Our support team will assist you in resetting your password.