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The concept is brilliant. Simple and easy to use. Completely hassle-free and well managed. Digital management of filters and water usage through a mobile app. No more dingy plastic bottles. Easy payment system.
I got the wall unit installed. Since the installation team was unable to clearly answer my question, I shall assume that the filter does not work without electricity. Any water going through the filter when the electricity if off will not be treated.
Installation and Sales:
The installation of the wall unit was completed today (30th July). Unfortunately, the experience was not that great. Two visits were required to complete the installation (29th and 30th July). Excuses were made. Time was wasted. Zero follow ups from the technicians or the complaint center.
Installation team seems to be in a rush when they’re working. You need to redefine your SOPs so that one step is done at a time. If you can call me then I can further explain what happened.
Your sales team did not inform me of any potential issues that could occur during installations where older fittings are involved. I feel they are just out to make a quick buck and get their commission. I strongly suggest you send your installation team to do surveys. If they had guided me better this review would be been a sweet and short one.
To give you a better idea – I had convinced my boss to sign up for this device. But as soon as I experienced the issues with the installation, I cancelled my office account. I had also recommended this to another friend and told him to hold back.
This review has nothing to do with the quality and/or the concept of the product in any way. Your technician Mr. Mohammad Irfan is an absolute gem. He did everything he could to set things right.
I shall update this review once I have actually used this product for an extended period of time, simply to see what kind of response times, etc the company has to offer.
I highly recommend it
we've been using the system since 8 months and kudos to the customer service team who has been prompt to resolve issues during this period.
I would definitely recommend this to everyone.
I look forward for the same level of product response in future.
What’s great about this system is that it is giving me mineral water, without that plastic bottle too. So, in conclusion: you get to save money, drink healthier and reduce waste.
I’m really happy with what I am getting and I highly recommend it for everyone else.
Also love the concept. Getting high quality water without the hassle of buying plastic bottles is amazing. Kudos to my water for starting this cool project. Highly recommend this setup for everyone.
My watrr have changed everything dosnt matter you get tanker water or line water it makes any water pure and good.monthly mentainance