Have any questions?

Water consists of over 70% of our body composition, so it is only important to make sure that the water we drink is as pure as nature intended it to be.

MyWater® solves this problem efficiently by using a proprietary Adaptive Micro-Cyclic Processing (AM-CP®) with NSF® certified Reverse Osmosis (RO) purification techniques using high quality components from Dow®, Applied Membranes® and HJC® to ensure all contaminants are removed from your tap water. Furthermore, MyWater® uses proprietary sensor technology to give greater visibility to consumers as to what they are drinking. This gives you control of your mineral water.

Simply said, it converts any type of tap water into natural mineral water. No more plastic bottles.

No, we do not deliver water. We purify your tap water to provide clean and natural mineral water.

Neo (Non-Dispenser System)*:One Time Charge = PKR 18,000 + Tax
Monthly Subscription = PKR 2,999 + tax
Terra (Dispenser System)*:One Time Charge = PKR 25,000 + Tax
Monthly Subscription = PKR 4,000 + tax

No. We use that same space to place our 8-stage purification system that produces the mineral water.

We have different payment options for customer’s ease. Payments can be made by following options:
  • Quick Pay
  • Cheques (Payable to MyWater Private Limited)
  • Bank Transfer
  • Cash Collections
  • Online Payment Through Master/Visa

The equipment is property of MyWater® until the contract is valid for a minimum period of 36 months. Equipment ownership can only be transferred if any of the upfront plans are purchased. You can contact our customer care team for more info on these plans. 

The installation will be done within 48-72 hours once the pre-survey is done and approved by our team.

Contact details can be shared via App, e-mail address ([email protected]) or phone (021-11-11-92837). Once the details are shared, our team will contact the referee within 24 hours.

Yes, we have separate packages for B2B clients.

Please contact our enterprise sales team for more information on pricing and installation costs.

We have about 4000+ satisfied active users in Pakistan and growing at a rate of 25% on a monthly basis.

We started Product Development in 2019 and was beta tested in 2020. We are now expanding our service areas across Karachi, Lahore and Islamabad with other cities like Faisalabad, Gujranwala, Sialkot, Hyderabad and Peshawar later in 2021. We will also expand our product reach into international markets like UAE, Turkey, Sri Lanka, KSA and Egypt.

We have a charcoal black, midnight blue, racing red and happy yellow colors available upon customization.

MyWater® does not use any artificial infused minerals and is micro-plastic free. Our minerals are naturally sourced from Europe which gives our water a unique taste. And our smart app feature gives consumers insights on their water unlike other branded waters.

Compressor 0.7A/300 -400W heater

Water purification is 12W – 14W.

No. The installation of our systems done by our trained technicians is highly specialized to ensure no issues occur during usage.

We strongly urge customers to inform us when there is a need to relocate the unit. The installation of our systems done by our trained technicians is highly specialized to ensure no issues occur during usage. If any damages occur to the unit during self-relocation, MyWater® reserves the right to claim for these damages. We will charge PKR 1,000 + tax for relocation within 50 KM of the same location in a service enabled city.

Complaints can be registered through our Mywater App, helpline or an email at [email protected]

TDS stands for total dissolved solids, and represents the total concentration of dissolved substances in water. These can be a collective mix of metals, pesticides, minerals, inorganic matter etc. All substances that are dissolvable in water.

The letters pH stands for potential of hydrogen, since pH is effectively a measure of the concentration of hydrogen ions (that is, protons) in a substance.

Yes we do manufacture customized water systems. You can contact us at 021-11-11-92837 to get in touch with our product specialist.

Yes, we can give you a 3D visual or show you the filtration process inside the unit during a demonstration.

Common contaminants which can be found in tap waters are:

  • Metals
  • Pesticides
  • Dust and particulates
  • Bacteria
  • Virus
  • Inorganic contaminants such as presence of significant amounts of calcium or magnesium components which may cause hardness of water

MyWater® purifiers are capable of removing all harmful contaminants in your tap water and add essential minerals as per international drinking water standards. This eliminates the need for plastic bottles which are a cause of water quality degradation and harmful on the environment.

Our filters have the capability of purifying water through an on-going process of filtration which assure you that water drawn from the faucet is safe for drinking. Our embedded sensors monitor incoming water in real time to make self-cleaning decisions in real time.

Bottled waters may contain contaminants from the plastic bottles they are transported in. These contaminants are mostly invisible (soluble in water) hence consumers cannot monitor this contamination in real time. MyWater® gives consumers the ability to purify water when the need it in front of them and the smart app ensures transparency into our purification.

Our smart sensors are capable of informing the Unit for adding the required amount of minerals in the water.

Mywater systems are completely maintained by our team as long as the monthly service contract is active. Hence, the warranty is fully covered. Although the equipment has a life of 5-7 years.

Yes. It can serve up to 20-30 people at any given time depending on the model type. Multiple units can be installed to facilitate larger headcount.

Our equipment is equipped with sensors which monitor water quality at every stage. Health of all filters are monitored by these sensors. In case if the health of any filter needs attention, an alarm is generated in our monitoring system, our teams will proactively approach you and change filters as required.

TDS depends on the source water TDS. It may vary from 20 to 200. We use mineral filters that adhere to international mineral waters. In general, Mywater systems provide mineral water with very low sodium levels along with using natural mineral elements hence the TDS is similar to natural spring waters.

Up to 2000 ppm. As per Global Bottled drinking water standards, any TDS starting from 20 – 150 is excellent drinking water. Our systems can convert any type of tap water to a variety of mineral waters such as Alkaline, Spring, Regular Minerals or Zero Sodium. Our system can convert any water having TDS up to 3000 ensure to 30-150 TDs (find an image) *

Yes. It is recommended to turn off the heating and cooling feature (only available in dispenser style models) to reduce power load. But all our systems can run on UPS or backup power.

As per WHO standard any water having TDS below 300 ppm is fit for drinking. Any water below TDS of 150 ppm is excellent for drinking hence we focus on a similar standard to ensure our customers get premium drinking water as other premium International bottled water brands. TDS level of below 300 ppm is a measure of taste rather than water quality as per WHO and other mineral water standards.

Rejection depends on the quality of water source but we have a rejection ratio of 25% – 50% which is where all the contaminants in the input water go into drainage. Customers can put the drain line back into their tanks for recirculation as the drain water is perfectly suitable for domestic use.

No. A separate line has to be laid out from the drain outlet of the machine to the underground or aboe ground storage tank.

Yes, you can use it for any type of domestic purpose.

The minimum is 7 and the maximum is 10. For Alkaline pH is 10, for Spring Water 8-9 & regular is 7-8.5.

Since the source of water in Pakistan is unregulated and unchlorinated even line water, our system is designed to take out any types of contaminants in your tap water that may be present any different day. These contaminants can be:
  • Heavy Metals like Arsenic, Lead, Mercury or Iron
  • Bacteria like Protozoa, E-Coli, Cysts, Pseudomonas Aeruginosa and Coliforms
  • Viruses
  • Inorganic substances Fluoride, Salts, Halides

Yes, our water is lab tested from leading laboratories in UAE, USA and Pakistan. We use NSF certified filter elements and all components that come in contact with drinking water.

Terra is a dispenser without a bottle which has a hot and cold-water option along with 6.5 liters of water storage capacity. Neo has capacity of 3.5 liters and is an under the sink device that only offers room temperature water

Our system filters your source water and provides you clean, fresh and customized water so the contaminants removed get discharged by the drain line

We have a medical grade nanoceramic material embedded with silver and titanium oxide ions to kill and deactivate all types of tertiary biological and cysts contaminants. Or In simple words, we have anti-bacterial and UV disinfection filters in our system which ensures that water is 100% bacteria free.

The application can easily be downloaded from Google Play Store
Once the installation is completed, please note the following steps:
  • Open the App
  • Click on “I already have an account”
  • Click on “Recover my password”. Enter your registered cell number in the following format +92XXXYYYYYYY
  • System will generate a password which will be sent via SMS
  • If you did not receive a password via SMS, please contact customer care at 021-11-11-92837 to retrieve it
If during sign-in you get an “Account Verification” alert,
  • Click on “Verify”
  • You will get a 4-digit PIN code via SMS
  • Enter that on the same pop-up window to login

MyWater® mobile app shows daily readings of your Tap Water TDS, MyWater® TDS, consumption of water on a daily, weekly and monthly basis.

Your unique user ID will be provided to you upon sign-up

Enter your credentials to login and monitor water quality of your dispenser.

You can click on “Forget my password” for retrieval. Or you can contact us at 021-11-11-92837.

You can monitor your daily, weekly or monthly water consumption. You can also monitor health of each filter used in the system and check TDS levels of water in and out of our unit. Other options like billing, registering a compliant, refer users, manage service history etc. are also available.

Our registered customers can download the MyWater app free from Play store or Apple App store. 

Through our mobile App you can easily check water quality coming in and out of our unit.

Yes, you can by clicking the Report Problem button on the device home screen.

Please call us at 021-11-11-92837

  • Real-time status of filters
  • TDS levels of input and output water
  • Lodging complaints
  • Service history
  • Billing
  • Quality scan
  • The number of glasses drank by the user
  • The number of bottles saved

Currently, we are operating in Karachi, Lahore, Islamabad and Rawalpindi. We are expanding our operations in other cities of Central, South and North territories. More updates will be shared digitally on our website and social media pages.

We encourage our customers to fulfil the payments on a timely basis to enjoy seamless services. however, if the payment is defaulted for more than 15 days, MyWater® reserves the right to discontinue its services.

You can register a complaint through your mobile app or call us at 021-11-11-92837 to reach our customer care specialist.

The maintenance of the entire Mywater system is done by our technical teams which is why a monthly service fee is charged.

Our smart controls on board each system coupled with our cloud-based service NOC delivers preventive maintenance rather than reactive. We can see health of each filter and know when the filters will need replacement to ensure uninterrupted customer experience. Once our cloud-based NOC registers an alert we can resolve a complaint within 1 hour without working hours. After hours, the TAT time can extend up to 3 hours or so.

Typically, our devices do not require regular filter changes but if required, this cost is borne by the company. Our automated self-cleaning systems regularly clean and maintain health of our systems.

We can guide you through the flushing process or send over our trusted technicians to do the job. To do this yourself, switch off the device, press the cold and hot water taps to drain all the water in the device. Once fully drained then turn the switch on.

No. Our devices are set with great precision of piping so only our technicians can relocate them for you.

For Sindh: 13%

For Punjab: 16%

Change in water taste occurs due to change in your source water or if water is stagnant for long in the system. Flushing a few liters will resolve the issue.

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