FAQs

MyWater® does not use any artificial infused minerals and is micro-plastic free. Our minerals are naturally sourced from Europe which gives our water a unique taste. And our smart app feature gives consumers insights on their water unlike other branded waters.

Compressor 0.7A/300 -400W heater

Water purification is 12W – 14W.

Yes.

No. The installation of our systems done by our trained technicians is highly specialized to ensure no issues occur during usage.

We strongly urge customers to inform us when there is a need to relocate the unit. The installation of our systems done by our trained technicians is highly specialized to ensure no issues occur during usage. If any damages occur to the unit during self-relocation, MyWater® reserves the right to claim for these damages. We will charge PKR 1,000 + tax for relocation within 50 KM of the same location in a service enabled city.

Complaints can be registered through our Mywater App, helpline or an email at [email protected]

TDS stands for total dissolved solids, and represents the total concentration of dissolved substances in water. These can be a collective mix of metals, pesticides, minerals, inorganic matter etc. All substances that are dissolvable in water.

The letters pH stands for potential of hydrogen, since pH is effectively a measure of the concentration of hydrogen ions (that is, protons) in a substance.

Yes we do manufacture customized water systems. You can contact us at 021-11-11-92837 to get in touch with our product specialist.

Yes, we can give you a 3D visual or show you the filtration process inside the unit during a demonstration.

Common contaminants which can be found in tap waters are:

• Metals
• Pesticides
• Dust and particulates
• Bacteria
• Virus
• Inorganic contaminants such as presence of significant amounts of calcium or magnesium components which may cause hardness of water

MyWater® purifiers are capable of removing all harmful contaminants in your tap water and add essential minerals as per international drinking water standards. This eliminates the need for plastic bottles which are a cause of water quality degradation and harmful on the environment.

Our filters have the capability of purifying water through an on-going process of filtration which assure you that water drawn from the faucet is safe for drinking. Our embedded sensors monitor incoming water in real time to make self-cleaning decisions in real time.

Bottled waters may contain contaminants from the plastic bottles they are transported in. These contaminants are mostly invisible (soluble in water) hence consumers cannot monitor this contamination in real time. MyWater® gives consumers the ability to purify water when the need it in front of them and the smart app ensures transparency into our purification.

Our smart sensors are capable of informing the Unit for adding the required amount of minerals in the water.

Mywater systems are completely maintained by our team as long as the monthly service contract is active. Hence, the warranty is fully covered. Although the equipment has a life of 5-7 years.

Yes. It can serve up to 20-30 people at any given time depending on the model type. Multiple units can be installed to facilitate larger headcount.

Our equipment is equipped with sensors which monitor water quality at every stage. Health of all filters are monitored by these sensors. In case if the health of any filter needs attention, an alarm is generated in our monitoring system, our teams will proactively approach you and change filters as required.

Up to 2000 ppm. As per Global Bottled drinking water standards, any TDS starting from 20 – 150 is excellent drinking water. Our systems can convert any type of tap water to a variety of mineral waters such as Alkaline, Spring, Regular Minerals or Zero Sodium. Our system can convert any water having TDS up to 3000 ensure to 30-150 TDs (find an image) *

Yes. It is recommended to turn off the heating and cooling feature (only available in dispenser style models) to reduce power load. But all our systems can run on UPS or backup power.

As per WHO standard any water having TDS below 300 ppm is fit for drinking. Any water below TDS of 150 ppm is excellent for drinking hence we focus on a similar standard to ensure our customers get premium drinking water as other premium International bottled water brands. TDS level of below 300 ppm is a measure of taste rather than water quality as per WHO and other mineral water standards.

Rejection depends on the quality of water source but we have a rejection ratio of 25% – 50% which is where all the contaminants in the input water go into drainage. Customers can put the drain line back into their tanks for recirculation as the drain water is perfectly suitable for domestic use.

No. A separate line has to be laid out from the drain outlet of the machine to the underground or aboe ground storage tank.

Yes, you can use it for any type of domestic purpose.

The minimum is 7 and the maximum is 10. For Alkaline pH is 10, for Spring Water 8-9 & regular is 7-8.5.

• Heavy Metals like Arsenic, Lead, Mercury or Iron
• Bacteria like Protozoa, E-Coli, Cysts, Pseudomonas Aeruginosa and Coliforms
• Viruses
• Inorganic substances Fluoride, Salts, Halides

Yes, our water is lab tested from leading laboratories in UAE, USA and Pakistan. We use NSF certified filter elements and all components that come in contact with drinking water.

Terra is a dispenser without a bottle which has a hot and cold-water option along with 6.5 liters of water storage capacity. Neo has capacity of 3.5 liters and is an under the sink device that only offers room temperature water

Our system filters your source water and provides you clean, fresh and customized water so the contaminants removed get discharged by the drain line

We have a medical grade nanoceramic material embedded with silver and titanium oxide ions to kill and deactivate all types of tertiary biological and cysts contaminants. Or In simple words, we have anti-bacterial and UV disinfection filters in our system which ensures that water is 100% bacteria free.